Bad news first: I'm no longer eligible for overtime pay, and I'm going to continue working OT as much as possible until things cool down...
Good news.. my new job likes me so much that as of friday I am a regular employee, making 5/4 my previous pay, which was a pittance more than when I was babysitting crackberries and their owners. Now I'll be babysitting people who are supposed to know what they're doing. And usually they do. woot. WOOT!
Not much else to write about, really. We had a medical situation in the family which was not an emergency, not a surprise, more scary than it should have been, and absolutely necessary.
Me, I'm sporting a new (massively ancient) toy i need to setup, and because of it i need to make some hard decisions about my home network setup. Also need to decide what computer crap I'm keeping and what I'm getting rid of, as thursday i have to drive to seattle and will therefore be able to swing by a recycler. seems you can't legally throw away computers.. for good reason, really. Anyone want an EGA monitor?
the blood that lights your eyes
Sunday, November 18, 2007
Saturday, November 10, 2007
Did I say "week"??
I meant month...
Friday I had the first half of the day in training.. back when i was in a "call center" that would have been great.. No calls to take, maybe a bit of a queue to kill when i got back, but i still got breaks and time to relax.
No more... training was more intense than I ever had at the old place, and when I got back my customers all still needed to be helped... and my boss told me "Take care of the premium customers (they pay more for support), any anyone with a really long wait time, but mostly I need you to take as many new cases out of the level one queue as possible, and we'll deal with the fallout from this on Monday."
Joy of fricking joys.
I'm already up and gone..
Monday, October 22, 2007
A week of mondays
Gotta love it.
We're busy at work.. consequently, every day I will be rising at 5, out the door by 6, and back home at 6:15. Sadly, this is just to get in an extra hour each day of work.
Learning a ton, though. Starting to get the feel for phone conversations, even if I do feel like I have to actively conceal my ignorance on calls. This is what I signed up for, though. A chance to learn things I had never been exposed to before.
I shouldn't complain, though. Tonight I get to actually sleep next to my wife, and tomorrow, and for two more days after this. Also, and I know better than to say this is more exciting, tomorrow night I should theoretically be able to master a dungeon. Hain't done that in a damn month.
Aeria gloris
We're busy at work.. consequently, every day I will be rising at 5, out the door by 6, and back home at 6:15. Sadly, this is just to get in an extra hour each day of work.
Learning a ton, though. Starting to get the feel for phone conversations, even if I do feel like I have to actively conceal my ignorance on calls. This is what I signed up for, though. A chance to learn things I had never been exposed to before.
I shouldn't complain, though. Tonight I get to actually sleep next to my wife, and tomorrow, and for two more days after this. Also, and I know better than to say this is more exciting, tomorrow night I should theoretically be able to master a dungeon. Hain't done that in a damn month.
Aeria gloris
Saturday, October 20, 2007
Treading water
And thinking of taking a swim..
The new job is starting to fit better. After 7 working days of doing my job, and a week and change before that of independent study, I had some regular training. Something seems a little out of order there.
Didn't stop me from actually talking to customers yesterday. I was a little shaky on one call where the customer needed a walkthrough, but I found ones where there was a tricky problem to solve were not that bad. One I was able to crack no problem, another one was super confusing. I told the customer I'd call him back with a fix within half an hour. 40 minutes of four more experienced people also scratching their head later, we found the problem. Turns out that if you take the configuration file from a machine in network A, put it in a machine doing the same job in network B, you can probably get by, until you expect those two networks to play together. "No, that's MY subnet! No, it's mine! MOM!!" called dude back, fixed it quick.
Another call I knew the answers, but it was going to be a lot easier to type up everything without the customer asking me eight thousand questions that weren't related to anything I support. So I let him go, researched one odd error message he'd asked about, typed up instructions on the fix to his original problem, and updated the case.
Good times.
You load sixteen tons an' what do you get?
The new job is starting to fit better. After 7 working days of doing my job, and a week and change before that of independent study, I had some regular training. Something seems a little out of order there.
Didn't stop me from actually talking to customers yesterday. I was a little shaky on one call where the customer needed a walkthrough, but I found ones where there was a tricky problem to solve were not that bad. One I was able to crack no problem, another one was super confusing. I told the customer I'd call him back with a fix within half an hour. 40 minutes of four more experienced people also scratching their head later, we found the problem. Turns out that if you take the configuration file from a machine in network A, put it in a machine doing the same job in network B, you can probably get by, until you expect those two networks to play together. "No, that's MY subnet! No, it's mine! MOM!!" called dude back, fixed it quick.
Another call I knew the answers, but it was going to be a lot easier to type up everything without the customer asking me eight thousand questions that weren't related to anything I support. So I let him go, researched one odd error message he'd asked about, typed up instructions on the fix to his original problem, and updated the case.
Good times.
You load sixteen tons an' what do you get?
Tuesday, October 16, 2007
Monday, October 15, 2007
Celebrating my new handheld
With a look at things I do when not at work or home.
Which mostly covers my time on the train..
(seriously, is that an ampersand? If so, why?)
And on my lunch break.
(exterminate, exterminate)
I see some things on the way which engage my interest as a general nerd, which apparently includes "train nerd"
(I just need one more of these and a microphone.)
And wasting time with one of my electronic toys..
(not so much a gameboy with tetris, as an automated smackdown device)
My many electronic toys
(some might say, too many)
Oh, on the top right there? That's a 6800 from $carrier. It has it's foibles and idiosyncracies, which I am used to as a former support dork for similar time-wasters.
Which the awesome power of this pocket computer, I
1) listen to the radio (fm reception is crappy along the train's route) via the internet
2) ???
I've loaded a Sega Genesis emulator, but my game that I still play on the genesis doesn't emulate well on it. (some emulators can handle the code they used to display menus, some don't).. I've gotten my work email setup, which is great if you actually want to bring your work home.
I've had limited success with the web browser. I loaded opera mobile, which teased me by allowing me to think i was logged in and able to post on my blog, but crashed when I hit the submit button.
Now I've updated my blog, for those who have complained.
Maybe I'll launch a moblog, since I'm planning on doing some walking of the streets during my lunch breaks.
Which mostly covers my time on the train..
(seriously, is that an ampersand? If so, why?)And on my lunch break.
(exterminate, exterminate)I see some things on the way which engage my interest as a general nerd, which apparently includes "train nerd"
(I just need one more of these and a microphone.)And wasting time with one of my electronic toys..
(not so much a gameboy with tetris, as an automated smackdown device)My many electronic toys
(some might say, too many)Oh, on the top right there? That's a 6800 from $carrier. It has it's foibles and idiosyncracies, which I am used to as a former support dork for similar time-wasters.
Which the awesome power of this pocket computer, I
1) listen to the radio (fm reception is crappy along the train's route) via the internet
2) ???
I've loaded a Sega Genesis emulator, but my game that I still play on the genesis doesn't emulate well on it. (some emulators can handle the code they used to display menus, some don't).. I've gotten my work email setup, which is great if you actually want to bring your work home.
I've had limited success with the web browser. I loaded opera mobile, which teased me by allowing me to think i was logged in and able to post on my blog, but crashed when I hit the submit button.
Now I've updated my blog, for those who have complained.
Maybe I'll launch a moblog, since I'm planning on doing some walking of the streets during my lunch breaks.
Tuesday, October 9, 2007
Gadget Envy
[edit: I love my wife. I really really really love my wife. We talked tonight, she said I can buy my new phone tomorrow. She hadn't even read this pathetic whining here. ]
It is a constant with public transportation that while it relieves you of the stresses of traffic and driving, it leaves you with a large amount of time to kill. I have this:
People near me have these...
Just sayin, is all... 'snif.
Ain't life a mystery?
It is a constant with public transportation that while it relieves you of the stresses of traffic and driving, it leaves you with a large amount of time to kill. I have this:
People near me have these...
Just sayin, is all... 'snif.
Ain't life a mystery?
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