Sunday, September 14, 2008

Yeah, I've been there...

Frequently when I was doing support for the cell-phone company, customers would contact me regarding some major and vexing issue. My personal rule was that the difficulty in solving a problem was in inverse proportion to the size of it.

Massive problems usually have simple fixes. I knew them, I applied them.

Then the customer smelled competence, it was like blood in the water. They then presented me with some minor inconvenience which took hours to untangle.

If only I hadn't solved the original problem so easily, they wouldn't have wanted to bother with the second.

At my new job when this happens I get to say "one problem per incident", make a new trouble ticket and shove it in the queue for some other poor fool.


The Mushroom said...

Look, new layout! :)

Yeah, it's a bitch being capable. People expect stuff.

Indeterminacy said...

I found if you mess up a few times they leave you alone.

The Mushroom said...

Per an email conversation about squib: